claims happen

We’re here for you every step of the way.


Bingham Aviation Insurance is available 24/7 to assist with claims providing a platform of security in those times of need. We believe providing a proactive, responsive and reassuring claims management service is our number one priority and we are here to assist you on your claims journey when you need us.

We acknowledge that some aviation claims may require emergency action to be taken. If you need an immediate response, even if it’s out of hours, we are available for you to contact.

To make a claim or notify us of an incident, please call 0497 524 378.

The claim process

  • Notify your broker of the incident and providing us with as much information that is available at the time, either by phone or email
  • Take note of the date, time, and location of the accident or incident and the pilot who was in command at the time
  • When we receive your advice on the claim, we will notify your insurer of the incident/accident as soon as possible
  • Your insurer may elect to appoint a loss adjuster depending on the nature of the claim, if they do appoint an assessor, we will provide them with your contact details and a brief description of the incident to initiate the communication between you and the loss adjustor
  • We will forward all claims documentation, insurance company settlement payment and other information as required in a timely manner to allow the claim process to be as smooth as possible

What should you do after you
have had an accident?

  • It is best to notify your broker as soon as possible with as much information as possible, even if it is a small incident that is not claimable, it is best to have a record advising of the incident in case damage develops and results in a claim needing to be made later
  • Notify the required authorities. Medical, airport authority, CASA, police, ect…
  • Take as many pictures as possible of the damage if you can and do not abandon your aircraft. Take all reasonable precautions to protect the property immediately after the loss or accident
  • If the aircraft needs to be moved for safety reasons, please make the necessary arrangements to do so and document the action that has been taken
  • Cooperate with, and allow the insurance company to inspect the damaged property prior to repair or disposal
  • File hull settlement documents as directed from the insurance company at the time of settlement. This is usually a statement setting forth the interest of the Named Insured, the value of the property at the time of the loss and the place and cause of the loss. These records will need to be updated and the incident disclosed at renewal

If you would like to report a claim

contact us now